This web site is owned and operated by Gallery on the Usk. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link in our online shop. Alternatively, we can be contacted at:
Phone: 01451 830122
|Making A Purchase Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard and most debit cards. If you'd like to pay by cheque, please contact us with your email address and details of the items you'd like to order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We do accept returns for prints and mounted prints so long as they are returned in the exact condition sent. We regret that we do not refund courier postage unless of course in the unlikely event an item/print is received damaged.
|Shipping And Handling|
UK delivery £12.50 per order. International postage, please contact the gallery first for postage cost.
|Delivery Schedule We deliver your order right away. We will normally send your order to you within three to five business days. International orders are generally received within two weeks.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges VAT is included in the price of all orders.|
|Credit Card Security All cards are processed via SagePay, a secure padlocked payment gateway for small and medium sized internet businesses. No credit card details are received by us and therefore no details are stored on any of our computers. To see deatail of SagePay, you can visit their website at www.sagepay.co.uk|
|Guarantee We accept all returns but items must be returned as new without damage.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01451 870939 (International +44 1451 870939)|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund. However, prints must be as new and not removed from outer packaging.
For returns, contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.